Help desk
Top 5 frequently asked questions

  I experience problems playing a video. What should I do?

There might be a problem with your internet connection, your browser or computer. The following tips should solve the problem.

• Reload the page by clicking F5 on your keyboard.
• Check whether your internet connection is good enough.
• Change the quality settings of the video. You can do this via the SD or HD button from high to standard resolution.
• Try to play the video via another browser or another computer.
• Check whether javascript is switched on.
• Empty the cache and delete the cookies.

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  Can I ask for my test results?

As soon as you have received the result of your application, you can log in again to see your test results.

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  Can I take a break in between the steps?

Yes, you can have a break in between the assignments, but you should finish an assignment before you log out. An assignment has been completed as soon as you have finished a customer call or a test. With your email address and password, you can log in again later to proceed with the tool.

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  What is Harver?

Harver designs, builds and develops innovative talent management tools that help people and organizations to grow. Amongst other things, Harver has developed the TalentPitch and Preselect and is responsible for the technical management and support of these tools. For more information, please go to the website of Harver.

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  During a customer call an assignment gets stuck. What should I do?

Please check whether you need to start the assignment yourself by pressing the play or start button. If this is not the case, proceed by logging out and then logging in again.
Please pay attention to the following: if you were in the middle of a customer call, you may have to do it again. If this is a recurrent problem, please contact Harver Support.

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Harver

  What is Harver?

Harver designs, builds and develops innovative talent management tools that help people and organizations to grow. Amongst other things, Harver has developed the TalentPitch and Preselect and is responsible for the technical management and support of these tools. For more information, please go to the website of Harver.

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  What are the local support numbers?

The support will be provided in English.
You can reach us at the following numbers:

The Netherlands +31202621098

United States of America +16466637918

The United Kingdom +443306060760

Germany +4969153200800

France +33170712704

Japan +81345895173

China +869501358906906

Poland +48221168282

Spain +34911196177

Singapore +6531579348

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  What are the steps in the application process for the position of Customer Service Executive (CSE)?

1. Fill out your personal details.

2. Answer the additional question.

3. Upload your CV.

4. Take the English Test and the Specific Language Test.

5. Experience working at Booking.com by means of the Game.

6. Show us who you really are in the Personality Test.

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Technical requirements

  How can I see which programmes I am currently using?

In order to check whether you have installed suitable programmes on your computer, you can click on this link to see which programmes you are currently using.

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  I experience problems playing a video. What should I do?

There might be a problem with your internet connection, your browser or computer. The following tips should solve the problem.

• Reload the page by clicking F5 on your keyboard.
• Check whether your internet connection is good enough.
• Change the quality settings of the video. You can do this via the SD or HD button from high to standard resolution.
• Try to play the video via another browser or another computer.
• Check whether javascript is switched on.
• Empty the cache and delete the cookies.

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  What do I need in order to complete the application process?

To go through the application process you will need a computer/laptop, a keyboard and audio.
We recommend you use a recent version of your internet browser, such as Google Chrome, Firefox or Internet Explorer. Please avoid older browsers like Internet Explorer 8.0 and older ones. Here you can upgrade your browser to the latest version. Next to that it is essential you have a good and steady internet connection.

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Contact:
  • Harver Support
  • Phone: Click here for a list of local phone numbers
  • Email: [email protected]
Contact Harver support
 
  • Are you experiencing a technical issue? Please contact Harver support (English only)

  • [email protected] Click here for a list of local phone numbers
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